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Google Real Time Search Impact On Small Businesses

Google recently introduced us to Real Time Search and this has
been met with a lot of questions. What Tweets will show up in
real time? How will this affect businesses who are, and those who
are not, engaging in social media? How will it affect PPC? Where
will the searches show up? The biggest question is what impact
will this have on small business? Small business owners are
met with limited resources and adding any additional hours into
their day is nearly impossible. But can a small business ignore
real time search?

What is Real Time Search? As per Google

“… new features that bring your search results to life with a
dynamic stream of real-time content from across the web. Now,
immediately after conducting a search, you can see live updates
from people on popular sites like Twitter and FriendFeed, as
well as headlines from news and blog posts published just
seconds before. When they are relevant, we’ll rank these latest
results to show the freshest information right on the search
results page.”

In other words, your tweets from Twitter and new blog articles
will be appear as “Latest Results.” The latest results are
featured in 2 ways.

a. On the search results page below the “News Results” (if
there are news results). This appears for very hot topics that
are getting a lot of activity.

b. The “Show Options” menu: click on “Latest” under All Results
and the live search results will appear.

What Does This Mean for Small Businesses?

1. Customer Experience.

Consumers are much more savvy and they are going online for more
information. A quick Google search will provide them possibly
more information about your company than you might have thought.
A business cannot control what a person tweets about. As we see
in the example below, tweets are posted when they mention a
topic, business name, a name, etc.

See: http://www.sitepronews.com/images2/googlerealtime.jpg

Image Courtesy of: Lifehacker.com
(http://www.lifehacker.com.au/2009/12/is-google-real-time-search-any-good/)

Most tweets, blog entries and company mentions will show up
under “Latest” and not on the main search results page. However,
if a consumer wants to see more information about you, they have
the option at their fingertips.

2. Reputation Management.

Not every business is on Twitter or has a blog, nor do they
necessarily belong. However, ignoring your “Latest” news can
present a problem. If a consumer is singing your praises, or
worse a bad comment is written and you do not respond, you are
adding fuel to the fire. That customer has been given a chance
to continuously go on and on about your company/brand whereas
the praise singer just got deflated with no feedback from you.
Failing to monitor your reputation online could result in some
missed opportunities or a poor company image that leads to
reduced sales.

3. Spam.

Yes there will be spam because spammers are going to jump
on this like ants at a summer picnic. While Google will make
every attempt to try and control spam, the current algorithm for
posting in real time makes that nearly impossible. How will this
affect a small business? Spammers could very well keyword stuff
tweets to get ahead and push your company lower on the tweets
area. This is going to happen. There is no control right now, but
the key is to try and stay ahead of them.

4. Search Engine Optimization.

Will real time search improve page rank? This remains to be
seen. Will keyword laden tweets that are tweeted over and over
from different accounts and push a company to the top of a
searched term make a difference? Will this be seen as spam?
Keyword laden tweets will give great results for a specific
term, especially for those difficult to rank terms, and even
if your company is atop of tweets for a short time, you may reap
some rewards.

Real time search is not just the posting of tweets. It also
posts company mentions from blog articles. So if your company
has a blog, you may want to check out your “Latest” results.

In small business branding we have to consider social media
marketing as an extension of your brand in the same way that we
do traditional advertising. For some businesses, it is a time of
uncertainty. As stated earlier, not every business needs to be
on Twitter. A “crickets” account is worse than no account at
all. But can you still just ignore the social media community?

The good news here is that, if you are able to squeeze in an
extra hour as a small business owner, you can go and see what
terms are popular in your industry, see what is being said
about you, and see if you need to move full steam ahead in 2010.
Most smal businesses will need to do so because social media
marketing has just started to make a big impact and getting in
now will make a world of a difference in a year or so.